Woofs and Wellness take great care to preserve your privacy and safeguard any personal details you provide to us, whether on this website or by another means. This Policy explains how we collect and use your information.
By using our website or providing us with your personal information you are agreeing to this Policy. We update this Policy from time to time, for example to keep it up to date in line with General Data Protection Regulations and other applicable legislation, so please check it regularly. We will communicate changes as often as we can.
1. When will I need to provide my details?
We may collect personal information (for example your name, email address or your address ) from you when you:
-Become one of our members
-Use our contact form
-Email us
-Post on a blog
-Purchase a service
-Subscribing to our mailing list ( we use a third-party provider, Mailchimp, to deliver our newsletters. For more information, please see MailChimp’s Privacy Notice here https://www.intuit.com/privacy/statement/.
– Google Analytics ( we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. You can access Google’s Privacy Policy here https://policies.google.com/privacy?hl=en&gl=uk.
2. Who is collecting the data?
We handle personal data for own business use only.
3. How is the data collected?
– Information on our website will be collected in association with your use of a contact form, newsletter signup form, blog comment or by purchasing a membership.
– When you sign up to our newsletter, only your email address is added to our mailing list database, which is handled by MailChimp.
– When you submit a comment to our website’s blog, the IP address of the device used is stored for our security in the event the author enters unlawful content. Your name and email address are required to submit a comment and this information is stored in the WordPress database.
– When purchasing a membership from our website, a user must supply their full name and email address so that we may be able to contact them if there is an issue with their order. The IP address of the device used for said purchase is stored in the WooCommerce database but not matched to any information that may be collected by other components of the website.
– Cookies are collected by navigating and interacting with our website. You can read more about what cookies are used in our cookie policy here.
4. How long is data stored for?
– Your Personal Data is only stored for the duration of time that it is needed. Data that is stored for the sole use of signing up to our newsletter will be kept until such data is manually removed by the user by unsubscribing. Which they can do at any time.
– Stored data that has been sent via a contact form on our website will be kept for the duration of required communication.
5. How easy is it to opt-out?
-All ways of collecting personal data on our website are opt-in, and you will always have the opportunity to opt-out. Meaning that in order for us to receive any personal data from you, you will need to actively choose to opt-in when filling out any of the forms on our website.
-You will always have the opportunity to unsubscribe to our newsletter at any time.
-You are entitled to access the personal data that we hold.
6. How secure is your personal data?
-The website’s payment gateway’s (Stripe & PayPal) data is stored on their respective servers and is securely backed up, password protected and also encrypted. Stripe has activated EU-US Privacy Shield so is qualified and GDPR compliant in order to receive and process your information. You can access Stripe’s privacy policy here.
-PayPal has activated EU-US Privacy Shield so is qualified and GDPR compliant in order to receive and process your information. You can access PayPal’s privacy policy here.
-We are not responsible for the privacy or security practices of any third party. The collection and use of your Personal Data by such third parties may be subject to separate privacy and security policies. If you suspect any misuse or loss of, or unauthorised access to, your Personal Data, you should let us know immediately by contacting us at hello@woofsandwellness.com
7. What rights do you have?
-Under GDPR, you have the right of access to the information stored about you.
-For clarity, aside from the cookie data collected about your device, Woofs and Wellness only collects a name and or an email address from certain areas of the website such as a contact form, newsletter signup, blog post comment or through purchasing a membership. No details of credit cards are ever taken or stored on this website.
-If you cannot update your own information, we will correct any errors in the personal data we hold about you within 7 days of receiving written notice from you about those errors.
-It is your responsibility to provide us with accurate and truthful personal data. We cannot be liable for any information that is provided to us that is incorrect.
-You may cancel any subscription or revoke your consent to the processing (including storage) of this data at any time with immediate effect. As a data subject (a real person) your individual rights include: right to be informed; right of access; right to rectification; right to erasure; right to restrict processing; right to data portability; right to object; right to not be subject to automated decision-making (including profiling).
8. When can Woofs and Wellness contact you?
-From time to time, we may need to send you important notices, such as changes to our terms and conditions or policies. Because this information is important to your interaction with us, you may not opt-out of receiving these communications. This falls under Legitimate Interests of GDPR.
9. What about changes to the Privacy Policy?
-We may update this privacy policy from time to time at our sole and absolute discretion. Please check this website regularly for changes.
If you have any questions about this Privacy Policy, please do not hesitate to contact us at hello@woofsandwellness.com.